Consultants or administrator running a **** on payment

Mukuru has great package but the agents or consultants have such horrible customer service and treat you badly. I had a terrible experience with a payment administrator called Moyra Ngirazi .

How the company has survived employing such personnel with a bad attitude I have no idea.

I have made orders and payments via eft without problems and recently was told I can not pay orders on Sunday or public holidays. But only during the week

On 07. October 2019 at 2200 I created an order and made a payment instantly via eft and got payment Notification and emailed it to mukuru so that the recipient could receive money as early as possible since it was a medical emergency. Instead I got an email from this person that the money was not in mukuru account.

Having a great relationship with my bank I contacted the bank . I bank which is the same bank mukuru has an account with and they informed me funds had been moved from my account to mukuru account and cleared and I should ask the recipient to check their account to verify Guess what my day was about. ? This horrible consultant or administrator insisted the bank was wrong and she will not release the money to the person I sent to until 24hrs had passed because the payment had been made after mukuru business hours. What a lot of ******* I have made payments outside mukuru business hours and my recipient received their collection vouchers after hours. My whole day was wasted trying to convince her to please check and release the sms which I assume is what she is paid to do since mukuru says they assist people moving money. I then asked if she can confirm for the last time if the money had not gone through so I can reverse the transaction and make another order and eft during working hours but instead She ended up now demanding for my bank account so she can send me money refund for payment she claims she hasn't received the whole day.

I refused with my banking details because I was sensing a ****.

First she hasn't received the money now she wants my bank account number to send a refund Really.

SO PEOPLE BEWARE OF SOME OF THESE MUKURU CONSULTANTS AS They have their own agendas and make up laws to frustrate people so they can **** you As I write this email my recipient still has not recieved their collection voucher and this person is still seating on my order I have a relative who cannot get medicine because a consultant puts her need to run a **** above mukuru business