TM
Tom M
1 reviews | Active since Nov 2023
11 Nov 2023, 16:18
Calls not being answered. No one in the wallet department.
Can Mukuru please have staff who are willing to take calls in the wallet department. I have tried for 4hrs to have the 4 digit pin for the card reset but to zero success. There is just Noone in that department after 6 transferred calls. This is pathetic guys. The CEO must employ. Nothing resolved but they are able to send you a request to rate the service!!!!! 0 is all I can rate.
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Mukuru's replyOfficial
13 Nov 2023, 11:15Good, Tom.
Thank you for providing us with your feedback regarding your experience with our wallet department and taking my call. We apologize for the inconvenience you have faced in trying to reset your 4-digit pin for the card. We understand your frustration and we will investigate this matter further to ensure that we improve our service. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your patience and assure you that we will take the necessary steps to address this issue. If you have any further concerns, please do not hesitate to reach out to us.
Kind Regards
Thank you for providing us with your feedback regarding your experience with our wallet department and taking my call. We apologize for the inconvenience you have faced in trying to reset your 4-digit pin for the card. We understand your frustration and we will investigate this matter further to ensure that we improve our service. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your patience and assure you that we will take the necessary steps to address this issue. If you have any further concerns, please do not hesitate to reach out to us.
Kind Regards
Mukuru's reply13 Nov 2023, 11:15
Official
Good, Tom.
Thank you for providing us with your feedback regarding your experience with our wallet department and taking my call. We apologize for the inconvenience you have faced in trying to reset your 4-digit pin for the card. We understand your frustration and we will investigate this matter further to ensure that we improve our service. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your patience and assure you that we will take the necessary steps to address this issue. If you have any further concerns, please do not hesitate to reach out to us.
Kind Regards
Thank you for providing us with your feedback regarding your experience with our wallet department and taking my call. We apologize for the inconvenience you have faced in trying to reset your 4-digit pin for the card. We understand your frustration and we will investigate this matter further to ensure that we improve our service. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your patience and assure you that we will take the necessary steps to address this issue. If you have any further concerns, please do not hesitate to reach out to us.
Kind Regards