1 reviews | Active since Mar 2019
Beware when using Mukuru for any/urgent transfers
I have had a very bad experience with Mukuru. I created an order under number *** and promptly paid. I was advised that the order would be fulfilled within 4 hours but this was never the case. After the lapse of the 4 hours, I queried again and was told that a query has been created which will take 24 - 48 hours. How we moved from 4 hour fulfillment to now telling me 24 - 48 hours was a shock but there was so much adamancy from Lindsay. After the first 24 hours, I followed up and was told their partner had issue but that if I want a refund, I need to send proof of funds transfer which I promptly did. I then followed up after another 24 hours where the process is and Mpho then asked for new details that were were asked of me. What was upsetting is that they had not reached out and only when I followed up, that's when they throw near requirements. Up to now 96 hours later, they are still taking me round in circles and given the urgency of the funds are not willing to meet any incidental costs or even try refund promptly. Beware when using Mukuru!
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling your order and the subsequent handling of your queries.At Mukuru, we are committed to processing transactions promptly and securely, especially for urgent requests. We deeply regret that this occurred in your case and acknowledge the impact it has had on you.Regarding the refund process, we require specific documents, such as proof of payment and a bank confirmation letter, to ensure the funds are credited to the correct account. This step is essential to safeguard your money and prevent errors.We are pleased to inform you that your refund has been successfully processed and will reflect in your account within the next few days. We truly value your feedback and are committed to learning from this experience to improve our service.Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly at ***.
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling your order and the subsequent handling of your queries.At Mukuru, we are committed to processing transactions promptly and securely, especially for urgent requests. We deeply regret that this occurred in your case and acknowledge the impact it has had on you.Regarding the refund process, we require specific documents, such as proof of payment and a bank confirmation letter, to ensure the funds are credited to the correct account. This step is essential to safeguard your money and prevent errors.We are pleased to inform you that your refund has been successfully processed and will reflect in your account within the next few days. We truly value your feedback and are committed to learning from this experience to improve our service.Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly at ***.