Bad service, *********** staff and incorrect information to clients

If it were up to me, I wouldn't give them a point.

I open an account with Mukuru on the 20th of January 2021. I was told I can pay, receive or send money. The main reason I opened the account was to receive money (salary +side job proceeds). Exactly 10 days after opening the account, my boss tried to send money into my account, it didn't go through. Some error message kept popping up after 3 trials. As a result my account was deactivated because of inactivity.

So today, I had a chat with one of the sales consultants by the name Sibahle. I don't know if she/he is clueless or was just being plain rude.Sibahle kept on telling me that the reason I can't receive money is because my account is inactive even after explaining to her severally that the reason for the inactivity was because of the fact that I could not receive any funds. Therefore I needed to know why and if she could help me resolve the issue.

She said the best she can do is reactivate my account so I can proceed to transaction. She couldn't tell me how can resolve the issue of receiving money. Thirty seconds later, she says my account is now active, i checked it and it's still inactive.

At this point, I'm wondering if Mukuru is employing staff that is *********** or its a legally registered pyramid ****, (after reading reviews from other clients) I don't know whether i should just permanently close the account because wow.