Bad service from Mukuru

Went to Mukuru Kempton this morning and there was one lady who was unprofessional and unhelpful. There was only one lady helping all the customers. Despite having all my documents in order she told me she could not help me because the sender of the money had not written my initial. When I called to tell them my experience the manager at Kempton park ask me why I hadnt used another means to send money. Unprofessional and bad service will never use them again