C
Cassidy
1 reviews | Active since Feb 2025
30 May 2025, 09:08
BAD service
I made an order through their app , on the payment option i use the card payment option Which is of standard bank , the deduction went through from the other bank and still the order did not creat an sms for the reciever to go withdraw the funds,
i have sent them screenshots to prove it and did all they asked which was to follow up with standard bank, payment is off and they dont want to track the funds from their side and allocate it to the order number
we are still going back and forth with this MXM
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Mukuru's replyOfficial
30 May 2025, 11:43Hi Cassidy,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.We understand how important it is for your transaction to be processed smoothly, especially when sending money to a loved one. We appreciate you providing the proof of payment, which has been valuable in assisting our team in following up with Standard Bank.Please be assured that it is never our intention to shift responsibility or delay assistance. Your case has been escalated to our Payments Investigation Team, who are currently liaising directly with Standard Bank to trace and resolve the matter.We truly appreciate your patience and understanding, and we remain committed to resolving this issue as quickly as possible. We will be responding to you directly via email.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.We understand how important it is for your transaction to be processed smoothly, especially when sending money to a loved one. We appreciate you providing the proof of payment, which has been valuable in assisting our team in following up with Standard Bank.Please be assured that it is never our intention to shift responsibility or delay assistance. Your case has been escalated to our Payments Investigation Team, who are currently liaising directly with Standard Bank to trace and resolve the matter.We truly appreciate your patience and understanding, and we remain committed to resolving this issue as quickly as possible. We will be responding to you directly via email.
Mukuru's reply30 May 2025, 11:43
Official
Hi Cassidy,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.We understand how important it is for your transaction to be processed smoothly, especially when sending money to a loved one. We appreciate you providing the proof of payment, which has been valuable in assisting our team in following up with Standard Bank.Please be assured that it is never our intention to shift responsibility or delay assistance. Your case has been escalated to our Payments Investigation Team, who are currently liaising directly with Standard Bank to trace and resolve the matter.We truly appreciate your patience and understanding, and we remain committed to resolving this issue as quickly as possible. We will be responding to you directly via email.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.We understand how important it is for your transaction to be processed smoothly, especially when sending money to a loved one. We appreciate you providing the proof of payment, which has been valuable in assisting our team in following up with Standard Bank.Please be assured that it is never our intention to shift responsibility or delay assistance. Your case has been escalated to our Payments Investigation Team, who are currently liaising directly with Standard Bank to trace and resolve the matter.We truly appreciate your patience and understanding, and we remain committed to resolving this issue as quickly as possible. We will be responding to you directly via email.