Bad service

Bad service received last week from this two companies, I ordered some goods from take a lot and because I did not have money in the bank I opted for paying cash and on my check out it gave me the option of paying via mukuru so it gave me a quote to pay with at shoprite of which I did, not knowing that pay fast has just launched that product with mukuru last week so and I was victim because the system could not pay my take a lot goods and I lost on the special and pay fast arranged for refund which they said it will take two working days and it was Friday which means I have to wait 4 days the consultants for both companies are not trained for customer care bad service I will never use this companies anymore.