Bad customer service, extremely rude guards by the door, misrepresentation of operating ours as per website

Mukuru Durban Point branch, a very *********** office, your website closing hours states 5:00pm yet the guards refused my entry today at 4;25, the guards were very rude and disrespectful 😠😠😠😠. Please consider opening a better branch at a safer place. The teller booths always has 1 person serving yet there is a long queue, there is no sense of urgency and the guards are extremely rude. I hate going there please fix this mess it's ridiculous, operating hours should be as per website yet no one takes responsibility, they have zero customer care, they don't act like a bank I am perplexed at the poor service