NM
Naome M
1 reviews | Active since Oct 2022
04 Oct 2022, 09:58
Bad customer service at Mukuru Avondale Medicive Branch
I visited Mukuru at Avondale Medicine Pharmacy and the service is appalling to say the least. A teller named Tendai didn't even care to greet me or the customer before me. I was sending cash & was asked for an ID which I found strange & asked why & his response was 'ndezvebasa'. He finished punching his phone & just stared at me without saying a word. I had to ask if my transaction was done and what I got was a very low yes. You are now an international brand that we see in EPL but please remember the basics - train your staff. Its customer service week for goodness sake
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Replies (1)Mukuru's replyOfficial
07 Oct 2022, 11:23 Hi Naome
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our branch. We are urgently looking into this and addressing the matter internally to ensure a seamless experience for all our customers at all our touch points.
Your feedback is important to us as it helps us improve our services for you.
We look forward to hearing from you soon.
Regards,
Mukuru.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our branch. We are urgently looking into this and addressing the matter internally to ensure a seamless experience for all our customers at all our touch points.
Your feedback is important to us as it helps us improve our services for you.
We look forward to hearing from you soon.
Regards,
Mukuru.
Mukuru's reply07 Oct 2022, 11:23
Official
Hi Naome
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our branch. We are urgently looking into this and addressing the matter internally to ensure a seamless experience for all our customers at all our touch points.
Your feedback is important to us as it helps us improve our services for you.
We look forward to hearing from you soon.
Regards,
Mukuru.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our branch. We are urgently looking into this and addressing the matter internally to ensure a seamless experience for all our customers at all our touch points.
Your feedback is important to us as it helps us improve our services for you.
We look forward to hearing from you soon.
Regards,
Mukuru.
