WN
WaMbuya N
1 reviews | Active since Dec 2024
27 Dec 2024, 12:34
Bad costumer service and unecessary delays
*********** people, a lack of clear communication between agents as a company, and even worse when communicating feedback with clients.
shocking how terrible the experience has been, unnecessary back and forth, having to go through the same thing with 5 different people like they don't event work together. really sad. if you still with Mukuru, and love your peace of mind, please run while you can. the simplest query would get forever to be resolved, and they frustrate you in the process
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Mukuru's replyOfficial
30 Dec 2024, 06:56Dear Gracien,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by this incident.After reviewing the matter, we have escalated it to the relevant manager to ensure appropriate measures are taken to prevent a recurrence.Please note that the transfer request was successfully processed on Friday, and the funds should reflect in your account shortly, as previously advised.Should you have any further inquiries, please do not hesitate to contact us at ***.Once again, we apologize for the inconvenience and appreciate your understanding.
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by this incident.After reviewing the matter, we have escalated it to the relevant manager to ensure appropriate measures are taken to prevent a recurrence.Please note that the transfer request was successfully processed on Friday, and the funds should reflect in your account shortly, as previously advised.Should you have any further inquiries, please do not hesitate to contact us at ***.Once again, we apologize for the inconvenience and appreciate your understanding.
Mukuru's reply30 Dec 2024, 06:56
Official
Dear Gracien,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by this incident.After reviewing the matter, we have escalated it to the relevant manager to ensure appropriate measures are taken to prevent a recurrence.Please note that the transfer request was successfully processed on Friday, and the funds should reflect in your account shortly, as previously advised.Should you have any further inquiries, please do not hesitate to contact us at ***.Once again, we apologize for the inconvenience and appreciate your understanding.
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by this incident.After reviewing the matter, we have escalated it to the relevant manager to ensure appropriate measures are taken to prevent a recurrence.Please note that the transfer request was successfully processed on Friday, and the funds should reflect in your account shortly, as previously advised.Should you have any further inquiries, please do not hesitate to contact us at ***.Once again, we apologize for the inconvenience and appreciate your understanding.