1 reviews | Active since Sept 2024
Bad
Good day, Mukuru,
I am very disappointed with your service, please refer to Ticket #*** and Ticket #728478. I was advised to go to the police which I did, and the police advised this is not a police case, you guys need to sort this out, look it's your system, I was withdrawing this money from my Mukuru card not a police card, who was supposed to involve the police? I made an effort of going to the police, and I was told the data is gone as their system only keeps information for 30 days, whose fault is that? I reported this issue the same day this happened I need my money back, this is not a matter of a police case, I will take legal actions if you are not paying me back, I will spread the news how useless this your service is and not trusted, I need my back ASAP.
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the ATM not dispensing your cash as expected. We understand that the dispute process may feel frustrating, but we are required to follow specific protocols in such cases. Unfortunately, we cannot process refunds for ATM withdrawals without completing a thorough investigation.
The process may seem tedious because we need to coordinate with the ***** department of the bank that owns the ATM. They must audit the machine to verify the transaction, and each bank follows its own procedures and timelines for resolving disputes. We kindly ask for your patience as we work through this process, and we assure you that our ***** team is actively following up with the bank.
We understand that R3000 is a substantial amount, and we are committed to resolving this matter as swiftly as possible. However, please note that a police affidavit is required, as we have encountered ********** claims in the past, and this step helps to ensure the legitimacy of each claim.Thank you for your understanding and cooperation.
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the ATM not dispensing your cash as expected. We understand that the dispute process may feel frustrating, but we are required to follow specific protocols in such cases. Unfortunately, we cannot process refunds for ATM withdrawals without completing a thorough investigation.
The process may seem tedious because we need to coordinate with the ***** department of the bank that owns the ATM. They must audit the machine to verify the transaction, and each bank follows its own procedures and timelines for resolving disputes. We kindly ask for your patience as we work through this process, and we assure you that our ***** team is actively following up with the bank.
We understand that R3000 is a substantial amount, and we are committed to resolving this matter as swiftly as possible. However, please note that a police affidavit is required, as we have encountered ********** claims in the past, and this step helps to ensure the legitimacy of each claim.Thank you for your understanding and cooperation.