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Sphephelo N
1 reviews | Active since Jun 2017
07 Jun 2024, 17:34
Appalling service
I was sent money, I followed the necessary steps to redeem the voucher but when I went to Shoprite to withdraw the voucher I was unable to as there seemed to be an issue with the system. I subsequently called Mukuru call centre to alert them of my challenge. I spoke to a consultant that told me that they have been having issues with the WiCode system, however she said she would cancel the voucher and I would receive a refund. I received a message notifying me of such but the 24hours has lapsed and have not received my money with no update from your department.
Helpful (0)
Replies (3)0
Replies (3)
Mukuru's replyOfficial
10 Jun 2024, 08:28Good Day Mr Ndimande
Thank you for reaching out to us. Firstly we would like to appologise that our remittance payout Partner was having technical issues and inconveniencing you as a customer. We have confirmed that the issue has subsequently been resolved. Thank you for taking our call earlier and allowing us to explain and appologise. Thank you for understanding and that you will return to the store to redeem the Wicode as discussed. If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
Thank you for reaching out to us. Firstly we would like to appologise that our remittance payout Partner was having technical issues and inconveniencing you as a customer. We have confirmed that the issue has subsequently been resolved. Thank you for taking our call earlier and allowing us to explain and appologise. Thank you for understanding and that you will return to the store to redeem the Wicode as discussed. If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
Mukuru's reply10 Jun 2024, 08:28
Official
Good Day Mr Ndimande
Thank you for reaching out to us. Firstly we would like to appologise that our remittance payout Partner was having technical issues and inconveniencing you as a customer. We have confirmed that the issue has subsequently been resolved. Thank you for taking our call earlier and allowing us to explain and appologise. Thank you for understanding and that you will return to the store to redeem the Wicode as discussed. If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
Thank you for reaching out to us. Firstly we would like to appologise that our remittance payout Partner was having technical issues and inconveniencing you as a customer. We have confirmed that the issue has subsequently been resolved. Thank you for taking our call earlier and allowing us to explain and appologise. Thank you for understanding and that you will return to the store to redeem the Wicode as discussed. If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
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Sphephelo N's updateReviewer Update
10 Jun 2024, 12:01I find it a bit concerning as to how poor the service that I've received has been especially considering that you render financial services . Today I received a call assuring me that my issue was resolved, even from the above response that is the impression that is given. However I am still experiencing the same problem, I've made multiple calls and written multiple emails which you would think would help expedite the process of rectifying this problem but quite the opposite. The amount of petrol I have used going back and forth as well as my invaluable time. 👎🏾
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Sphephelo N's update10 Jun 2024, 12:01
Reviewer Update
I find it a bit concerning as to how poor the service that I've received has been especially considering that you render financial services . Today I received a call assuring me that my issue was resolved, even from the above response that is the impression that is given. However I am still experiencing the same problem, I've made multiple calls and written multiple emails which you would think would help expedite the process of rectifying this problem but quite the opposite. The amount of petrol I have used going back and forth as well as my invaluable time. 👎🏾
Mukuru's replyOfficial
10 Jun 2024, 13:49Good Day Mr Ndimande
Thank you for reaching out to us. We appologise that our remittance payout Partner was having technical issues. When we spoke on the phone earlier the issue was resolved however never communicated that those Wicode's made prior to yesterday was required to be cancelled and replaced. As per our conversation we did reach out and request the sender to cancel and create a replacement Wicode. Thank you for understanding and If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
Thank you for reaching out to us. We appologise that our remittance payout Partner was having technical issues. When we spoke on the phone earlier the issue was resolved however never communicated that those Wicode's made prior to yesterday was required to be cancelled and replaced. As per our conversation we did reach out and request the sender to cancel and create a replacement Wicode. Thank you for understanding and If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
Mukuru's reply10 Jun 2024, 13:49
Official
Good Day Mr Ndimande
Thank you for reaching out to us. We appologise that our remittance payout Partner was having technical issues. When we spoke on the phone earlier the issue was resolved however never communicated that those Wicode's made prior to yesterday was required to be cancelled and replaced. As per our conversation we did reach out and request the sender to cancel and create a replacement Wicode. Thank you for understanding and If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.
Thank you for reaching out to us. We appologise that our remittance payout Partner was having technical issues. When we spoke on the phone earlier the issue was resolved however never communicated that those Wicode's made prior to yesterday was required to be cancelled and replaced. As per our conversation we did reach out and request the sender to cancel and create a replacement Wicode. Thank you for understanding and If you have any further questions or concerns, please don't hesitate to reach out via email at *** or call us at +***5.