1 reviews | Active since Mar 2015
Appalling Lack of Resolution and Customer Care
I would like to express my extreme disappointment with the level of service I have received and continue receiving from Mukuru. My issue remains unresolved a week later despite a number of attempts of me requesting feedback
The lack of resolution and the apparent disregard for my concerns have left me frustrated and dissatisfied with the overall customer experience. It is disheartening that my expectations for feedback, never mind resolution have not been met. After going through hoops and loops, I was told my transfer would be processed. No turn around times given. I followed up on feedback or at least the turnaround times but NO - my emails get ignored
At this point, I feel compelled to share my frustration and dissatisfaction with anyone who wants to use Mukuru services and expects their urgent money transfers to be processed quickly as advertised. I had hoped for a more positive customer experience and positive outcome, but the ongoing lack of resolution has led me to reconsider my association with Mukuru.
Use Mukuru at your own risk!!!
Our team is working on your query which you made a mistake by transferring funds into the wrong account. Kindly note that for the funds to be refunded it is a process that needs more than 3 approves. We will contact you as soon as possible with an update.
Thank you.
Our team is working on your query which you made a mistake by transferring funds into the wrong account. Kindly note that for the funds to be refunded it is a process that needs more than 3 approves. We will contact you as soon as possible with an update.
Thank you.
I am aware that the funds went into a wrong account (which is one of your partners accounts by the way) and I take full responsibility for that oversight.
In the spirit of delivering good customer experience, please streamline your processes by ensuring that you display a genuine commitment to customer service. Good customer service is not about the initial friendly interactions with your agents but a dedicated effort to walk with customers through the entire resolution journey when there is a problem.
I can't be getting feedback or an update because I went on Hello Peter. I should have been told of the 3-person approval process last week and timelines. Lack of feedback adds to customers' growing frustrations and raises questions about the effectiveness of Mukuru's commitment to resolving customer issues.
If you tell me it will take 1 day to resolve an issue, I will wait 1 day. If you tell me it will take 1 week or 1 month,painful as that duration will be I will wait 1 week or 1 month before following up. Talk to your customers please!!
I am aware that the funds went into a wrong account (which is one of your partners accounts by the way) and I take full responsibility for that oversight.
In the spirit of delivering good customer experience, please streamline your processes by ensuring that you display a genuine commitment to customer service. Good customer service is not about the initial friendly interactions with your agents but a dedicated effort to walk with customers through the entire resolution journey when there is a problem.
I can't be getting feedback or an update because I went on Hello Peter. I should have been told of the 3-person approval process last week and timelines. Lack of feedback adds to customers' growing frustrations and raises questions about the effectiveness of Mukuru's commitment to resolving customer issues.
If you tell me it will take 1 day to resolve an issue, I will wait 1 day. If you tell me it will take 1 week or 1 month,painful as that duration will be I will wait 1 week or 1 month before following up. Talk to your customers please!!
Thank you for your patience while we were working on a refund process, kindly confirm with your recipient if they have now received the funds. The payment was successful.
Thank you.
Thank you for your patience while we were working on a refund process, kindly confirm with your recipient if they have now received the funds. The payment was successful.
Thank you.