AH
Albert H
1 reviews | Active since Dec 2022
30 Sept 2024, 18:12
APALLING SERVICE
I am particularly flabbergasted at the kind of poor service Mukuru keeps offering when sending money. Anytime I send money oversees, the money will be pending and it is only when I call them after a long wait that they tell you the money is pending. I am surprised they wait till you send the money before they tell you the money is pending, why don't they tell clients that they have issues with their partners to save clients the agony of knowing that their money will not be sent to meet that urgent family need for which we send the money. Mukuru sit up!...and do better! we all want to support black businesses but not this level ineptitude.
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Mukuru's replyOfficial
01 Oct 2024, 08:50Dear Albert,
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced while using our money transfer services. Your feedback is incredibly important to us, and we understand the disappointment caused by delays, particularly when your transfers are meant for urgent family needs.Please rest assured that we are addressing this issue with urgency and working on improving our processes to provide a more seamless experience in the future. Your support for our business means a great deal to us, and we are committed to living up to the trust you place in us.If you have any specific concerns or if there are unresolved issues you would like us to assist with, please do not hesitate to reach out directly at ***. We will prioritize resolving them as soon as possible.Thank you again for your feedback. We are determined to do better and hope to regain your trust.
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced while using our money transfer services. Your feedback is incredibly important to us, and we understand the disappointment caused by delays, particularly when your transfers are meant for urgent family needs.Please rest assured that we are addressing this issue with urgency and working on improving our processes to provide a more seamless experience in the future. Your support for our business means a great deal to us, and we are committed to living up to the trust you place in us.If you have any specific concerns or if there are unresolved issues you would like us to assist with, please do not hesitate to reach out directly at ***. We will prioritize resolving them as soon as possible.Thank you again for your feedback. We are determined to do better and hope to regain your trust.
Mukuru's reply01 Oct 2024, 08:50
Official
Dear Albert,
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced while using our money transfer services. Your feedback is incredibly important to us, and we understand the disappointment caused by delays, particularly when your transfers are meant for urgent family needs.Please rest assured that we are addressing this issue with urgency and working on improving our processes to provide a more seamless experience in the future. Your support for our business means a great deal to us, and we are committed to living up to the trust you place in us.If you have any specific concerns or if there are unresolved issues you would like us to assist with, please do not hesitate to reach out directly at ***. We will prioritize resolving them as soon as possible.Thank you again for your feedback. We are determined to do better and hope to regain your trust.
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced while using our money transfer services. Your feedback is incredibly important to us, and we understand the disappointment caused by delays, particularly when your transfers are meant for urgent family needs.Please rest assured that we are addressing this issue with urgency and working on improving our processes to provide a more seamless experience in the future. Your support for our business means a great deal to us, and we are committed to living up to the trust you place in us.If you have any specific concerns or if there are unresolved issues you would like us to assist with, please do not hesitate to reach out directly at ***. We will prioritize resolving them as soon as possible.Thank you again for your feedback. We are determined to do better and hope to regain your trust.