DM
Dineo M
1 reviews | Active since Jul 2024
13 Jun 2025, 13:52
Account not sending money
Worst service ever from mukuru, been transferred from one agent to another, my account is not able to send money, I'm always been told about limit that keeps popping up, I increased my limit and got verified accordingly however the response I keep getting from mukuru is resolving
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Mukuru's replyOfficial
13 Jun 2025, 14:41Good day, Dineo.
Thank you for your feedback, and we're truly sorry to hear about the frustration you've experienced. We understand how important it is to have smooth access to your account, and we regret the inconvenience caused by the repeated transfers and limit-related issues.
We would like to confirm that an email was sent to you with instructions to visit ABSA Bank Limited, along with a reference number included in the attached document. This step is necessary to complete the verification process and allow your account to resume normal transactions.
Once you’ve visited the bank and received feedback, please respond directly to the email we sent you. Our team is actively monitoring your case and is ready to assist further as soon as we receive confirmation.
We sincerely appreciate your patience, and thank you for choosing Mukuru.
Kind regards.
Thank you for your feedback, and we're truly sorry to hear about the frustration you've experienced. We understand how important it is to have smooth access to your account, and we regret the inconvenience caused by the repeated transfers and limit-related issues.
We would like to confirm that an email was sent to you with instructions to visit ABSA Bank Limited, along with a reference number included in the attached document. This step is necessary to complete the verification process and allow your account to resume normal transactions.
Once you’ve visited the bank and received feedback, please respond directly to the email we sent you. Our team is actively monitoring your case and is ready to assist further as soon as we receive confirmation.
We sincerely appreciate your patience, and thank you for choosing Mukuru.
Kind regards.
Mukuru's reply13 Jun 2025, 14:41
Official
Good day, Dineo.
Thank you for your feedback, and we're truly sorry to hear about the frustration you've experienced. We understand how important it is to have smooth access to your account, and we regret the inconvenience caused by the repeated transfers and limit-related issues.
We would like to confirm that an email was sent to you with instructions to visit ABSA Bank Limited, along with a reference number included in the attached document. This step is necessary to complete the verification process and allow your account to resume normal transactions.
Once you’ve visited the bank and received feedback, please respond directly to the email we sent you. Our team is actively monitoring your case and is ready to assist further as soon as we receive confirmation.
We sincerely appreciate your patience, and thank you for choosing Mukuru.
Kind regards.
Thank you for your feedback, and we're truly sorry to hear about the frustration you've experienced. We understand how important it is to have smooth access to your account, and we regret the inconvenience caused by the repeated transfers and limit-related issues.
We would like to confirm that an email was sent to you with instructions to visit ABSA Bank Limited, along with a reference number included in the attached document. This step is necessary to complete the verification process and allow your account to resume normal transactions.
Once you’ve visited the bank and received feedback, please respond directly to the email we sent you. Our team is actively monitoring your case and is ready to assist further as soon as we receive confirmation.
We sincerely appreciate your patience, and thank you for choosing Mukuru.
Kind regards.