SS
Sandy S
1 reviews | Active since Nov 2023
13 Nov 2023, 14:42
ACCOUNT BLOCKED FOR NO VALID REASON !
My domestic worker has had no access to her savings for 3 weeks now
Every time she calls customer support, she gets told the same long story... "please be patient, it shoud be any day now that your funds become available"
What utter nonsense!!! Why was it put on hold in the first place as it's a savings account. If this is not sorted out in the next 72 hours, I will personally take Isabella to the Banking Ombudsman. Poor service and pushed from one client consultant to another without resolving the fact that my domestic worker has no access to her funds.
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Replies (2)
Mukuru's replyOfficial
13 Nov 2023, 15:57Good day, Sandy.
Thank you taking the time to share your feedback with us.
We were able to get a hold of Isabella and managed to explain what the issue was and discuss solutions for a favourable resolution. We’re really grateful and happy that one of our consultants was able to get to the bottom of the issue with Isabella and that she was satisfied with the resolution.
Thank you once again for choosing Mukuru!
Kind regards.
Thank you taking the time to share your feedback with us.
We were able to get a hold of Isabella and managed to explain what the issue was and discuss solutions for a favourable resolution. We’re really grateful and happy that one of our consultants was able to get to the bottom of the issue with Isabella and that she was satisfied with the resolution.
Thank you once again for choosing Mukuru!
Kind regards.
Mukuru's reply13 Nov 2023, 15:57
Official
Good day, Sandy.
Thank you taking the time to share your feedback with us.
We were able to get a hold of Isabella and managed to explain what the issue was and discuss solutions for a favourable resolution. We’re really grateful and happy that one of our consultants was able to get to the bottom of the issue with Isabella and that she was satisfied with the resolution.
Thank you once again for choosing Mukuru!
Kind regards.
Thank you taking the time to share your feedback with us.
We were able to get a hold of Isabella and managed to explain what the issue was and discuss solutions for a favourable resolution. We’re really grateful and happy that one of our consultants was able to get to the bottom of the issue with Isabella and that she was satisfied with the resolution.
Thank you once again for choosing Mukuru!
Kind regards.
SS
Sandy S's updateReviewer Update
15 Nov 2023, 08:04Thank You so Much for finally resolving the issue Greatly Appreciated
SS
Sandy S's update15 Nov 2023, 08:04
Reviewer Update
Thank You so Much for finally resolving the issue Greatly Appreciated