Bad attitude, lack of feedback and resposne

Extract from an e-mail sent to their management:<br> <br> I am extremely disappointed in the service or rather, lack of service received from your company.<br> <br> About 2 weeks ago, I requested a quote fro hiring via your website. No one came back to me and I had to call several times before being assisted. Eventually, my quote was converted to an order and I had to hurriedly make payment and delivery arranagemnts as I needed the items for a funeral last Satuday. As you can see from the mails below, I have requested feedback on my refund and to date have received no feedback or confirmation on when this will be refunded to my account. I live in Table View, so being able to do everything on line is the most convenient way fro me. These are my list of problems:<br> <br> 1. When calling, I am told by your ladies that are busy. Whilst I understand that they are dealing with walk in clients and the telephone, surely, the requests via e-mail and your website also deserve attention? It is not polite to tell a customer over the phone that they are too busy to assist. <br> 2. It is now almost a week on the return of the goods and still no refund. I was told that it would be easier if I collected this but as I live i