AG
Annika G
1 reviews | Active since Jul 2014
14 Feb 2015, 10:24
Wrong Food and Bad Attitude
Please train your staff to know your products. We got the wrong food and then when we asked her she had a very bad attitude telling us this is what we ordered even though we didn't. And there's a pamphlet of what you can order and there's a photo of a chicken panini. I asked her this is what I want, but gave me something with beef. When I complained there was a very friendly guy that was also working at Mugg and Bean and he and she then said they don't make that chicken panini that is in the pamphlet and that they don't know why the photo is in there. I can send you a photo of how it looks if you want. Just moral of story is the bad attitude, staff not properly trained and false advertising of the food.
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Mugg And Bean's replyOfficial
16 Feb 2015, 15:18Hello AnnikaG,
Thank you very much for taking the time to report your experience with our Storms River branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Storms River branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply16 Feb 2015, 15:18
Official
Hello AnnikaG,
Thank you very much for taking the time to report your experience with our Storms River branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Storms River branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care