1 reviews | Active since Jan 2011
Worts customer service plus subpar food
My friends and myself had a breakfast meeting at mugg & bean Mall of the South.We had the worst service ever, first it was a husstle to get the waiters attention then the food was worse. You would either get burnt sausages or eggs or your order was not properly prepared in a nutshell the food was subpar.It was six adults plus an infant. To my knowledge anyone who is well trained is able to handle that,or maybe your stuff can not function well under pressure.Starting from the chefs preparing food to the waiters it was just a bad service.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***