Worst service ever at M&B Suncoast Casino

I went to Mugg & Bean Suncoast with friends as usual after our parkrun. Today we experienced the worst service ever! We have been poorly served in the past but we still tolerated it because we were loyal to the M&B brand for many reasons other than service. We frequent other M&Bs like Musgrave, Pavillion and LaLucia and we’ve never been as disappointed by their waiters. Today the waiter who took our order never came back and after 2 Managers came to our table another waiter was assigned, and that was like 45 minutes later. Even with this one things were moving at a slower than snail pace. He did not check what we had ordered. Just the waterand coffee took forever to come. One of my friends ended up cancelling his order altogether. We understand that most of the staff are new but what is management doing? If there are problems at the back they should take responsibility to keep the customers informed so that the customer decides whether they want to wait or not. Time lost can never be bought bac**** And keeping a customer waiting without an explanation shouldn’t be happening. We have since resolved to try other restaurants because of this experience. This has been a real deal breaker!!!