1 reviews | Active since Jan 2019
Worst service ever
Went to mug and bean at Jean crossings today. Waited approximately 20min for our first cup of bottomless coffee. When we wanted a refill the waitress was no were to be found. Once she actually came after another waiter had go fetch her, she brought me house blend coffee. I specifically asked for decaf as I can’t drink caffeine. When I asked her if it is decaf she said it was. I told her that it was not decaf as I saw her pour it from the house blend. She then informed me that the decaf coffee is mixed with the house blend. I proceeded to ask for the manager. He could not explain way these coffees are mixed and said he will get decaf from the kitchen. The waitess then proceeded to bring me the wrong meal, I told her I did not order that I ordered a burger like I always do. She argued with me even though the person I was with heard me order the burger. This was the worst service we ever got.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
