LB
Leanie B

1 reviews | Active since May 2012

04 Apr 2015, 13:21

Worst Service Ever

Ordered Coffee with cinnamon ***** for four people. Waited about half an hour for the coffee. And when it eventually arrived no cinnamon *****. Waited a further half an hour with waiters and management avoiding the table. I eventually called our waiter asking where the cinnamon ***** are, our coffee was finisbed by that time and we were supposed to have it with the coffee. Waited another half a hour with no cinnamon ***** in sight. Had to call the manager to ask where our order was, told us they are very busy. We eventually got our order after an hour of waiting. Asked for our bill to pay and waited another half an hour for that. Only after getting up again to look for assistance and threatening to leave without paying we got the bill. Will never go back there again. Worst service. They were clearly under staffed, which shows bad planning from the management side as they knew it was a long weekend and had to have extra staff on hand. Will definitely not support that branch again.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply07 Apr 2015, 13:05
Official
Hello Leaniebessinger,

Thank you very much for taking the time to report your experience with our Hemmingways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care