Worst Food Imaginable and They Don't Care

Complaint ***<br> I took my Mom out to the Mugg and Bean at Cradlestone Mall for her 70th birthday.<br> The problem arose when my Wife and Mother ordered the Mac and Cheese with Chicken.<br> After us requesting them to ensure it was fresh and saucy they instead delivered sub standard, dry and somewhat old looking food...<br> It was so bad both my Wife and Mother didnt finish it...<br> <br> I told the waiter who says he told the Manager who promptly didnt bother to come and find out what the problem was...<br> Needless to say we left rather unhappy...<br> I flew back to Durban and contacted their Head Office who in turn asked me to email them the pictures i took as well as the food... This was done immediately...<br> Then the long wait began...<br> After a month I called and complained again and luckily this time they listened.<br> <br> I was all happy until someone called me from the branch in question and I got a long list of excuse why it happened but it was to long ago for them to do anything?<br> I was promised feedback again and it never happened again.<br> <br> They didn't even have the courtesy to say come in and we'll give you a fresh meal on the house. Instead they pretend I dont exist.<br> <br> Poor food, terrible customer care!!!