1 reviews | Active since Sept 2017
Worst food at Mugg and Bean ever
Hi Mugg and Bean.
I now will be telling people of the really poor service we have received from your store in new market mall and the poor service from head office.
We ordered food witch was before the best, until the last round to the worst, our food went back the first time due to way over cooked, you could have ****ed someone with the eggs. When our food came back then half of the ingredients was gone so it had to go back again. I have complained by head office after having to fill out a world of info before you can complain and yet, still no feedback from them
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***