Worst experience of my life!!

I am extremely disgusted with Mugg & Bean! I have laid a complaint on the Mugg & Bean website at the beginning of last week already and I still have not yet received any response from them. At the beginning of last week my mother and I went to the Mugg & Bean Diamond Pavilion Mall in Kimberley. When we got there we didnt get any service as there was only 2 waiters on the floor. When we eventually placed our order my mother ordered a Butter Croissant with Strawberry Jam and Cheese and I ordered the Chicken Liver Croissant. When my mother received her order the croissant was burnt and dry. We sent it back just to receive exactly the same croissant again. We complained to the manager and she merely said she cant do anything about it as they dont have any other croissants. We then said we dont want the order anymore and that we will share the chicken liver croissant that I ordered. When we received my order the croissant was also burnt and dry. And the filling (chicken livers and mushrooms) were so burnt it was black and dry. The whole plate was also full of oil. This is unacceptable!!! Especially for Mugg & Bean!!!! I will never in my life go to a Mugg & Bean restaurant again and I will make sure all my friends and family know about the experience I had! Unacceptable and an absolute shame!!!