Worse Franchise By Far!!!

This was the second time we as a family have been to nigh and bean in kenilworth center mall.

But this evening was by far the worse experience we have ever had with any mugg and bean.

We had the worse waitress! She did not once offer us a smile since our arrival there. She first advised us that the kitchen was closed yet another waiter advised it was open. She then returned and asked "what do we want?" Still offering no apology!

Once we received our order she did not come back once to see how it was going or if we wanted to top up on our bottomless order of refreshments!

We called out to her twice and she did not come to our aid! I had to physically get up and look for 3 doggy bags! When I first asked I was told they did not have any, yet when I asked the manager he managed to make a plan and sort us out!

To top the evening off we asked her for the bill and ended up waiting 30 mins to receive our bill! Upon which we called the manager to tell him about our awful experience in his branch after hearing what we had to say she returned to receive the payment still with no apology or smile on her face.

Our food was terrible and the service was worse! Was an absolutely awful experience and we as a family Will never return to that mugg and bean!

Worse branch by far!!!