1 reviews | Active since Jun 2012
Woeful Watercrest Experience
<p>Has there been a change of management at M&B Watercrest Mall lately? I eat there semi-regularly, but haven't been in about 2 months. Things have changed in that time, and not for the better.</p> <p> </p> <p>Firstly, we sat down at a dirty table. The waitress cleaned it but there were still sticky patches. Ick.</p> <p>Secondly, when my bf and I ordered our standard M&B breakfast of sides (tomato, avo, chips and baked beans), we were met with consternation from Nozipho our waitress, who had to 'check with her manager' because 'they don't do that'. Weird, because I've had that exact meal at Mugg and Bean a number of times at that branch. It's the main reason I eat there because, as a vegan, it's hard to find breakfast options that don't include animal products. I'm happy to pay the premium for a plate full of sides and it has NEVER been an issue before. Today, it was. After a bit of a wrange with the manager on duty which included being interrupted regularly and having to rummage through my bag to produce slips of previous identical meals, he agreed to make up breakfast.</p> <p> </p> <p>It came. Exactly 12 chips, about half an avo, a tables**** of beans ****erally...i measured it) and one solitary lonely slice of tomato.<br /><br />*sigh* . We left. The manage protested and blamed to kitchen, but in truth is seems as though a sad lack of care has set in, and that can only spell doom for the branch. Very sad,</p>
Thank you very much for taking the time to report your experience with our Watercrest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Watercrest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
