DS
Dion S
1 reviews | Active since Dec 2011
28 Mar 2016, 20:14
Why bother?
Having frequented the establishment on Friday (25 March) afternoon at 15h00, and ordering cakes, I found the carrot cake to be slightly dry but very thickly caked with icing and unappetising. The other cakes (peppermint and meringue) orders were very good. When the lady manager on duty came to the table to check up on us, I informed her of the problem, Her response was a simple, sorry that is the M&B standard.<br> <br> My concern as a regular client, is that if management are not willing to entertain a clients concern, then surely they should not ask in the first place.<br> <br> I am afraid I wont be going back.
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Mugg And Bean's replyOfficial
04 Apr 2016, 09:00Hello DionSo,
Thank you very much for taking the time to report your experience with our Carnival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Carnival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply04 Apr 2016, 09:00
Official
Hello DionSo,
Thank you very much for taking the time to report your experience with our Carnival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Carnival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,