1 reviews | Active since Dec 2016
Where’s the friendly South African nature we all know
I don’t complain often but when this is the face you showing international travelers on holiday then I’m disgusted. At OR Thamo international my waiter can barely get up off the chair he sitting on. Throws the menu on to the table and walks off immediately. Then tells a traveler to move off the pay counter by pushing him out the way in a rude manner. Mugg & Bean please do something about your service in the airport it needs focus
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***