LL
Linda L

1 reviews | Active since Feb 2017

14 May 2017, 13:14

WHAT A HORRIFIC MOTHERS DAY BREAKFAST

<p>My Son his wife and child took my husband and myself to the Mugg and Bean Canal walk for a Mothers Day breakfast well what a disaster. We ordered our brekkies 2 normal brekkies ,one eggs benedict one kids meal and I had flapjacks . Our hot drinks arrived with milkshake s****s for teas****s and no milk, twice the waiter arrived with milk jugs on his tray but no milk, my husband asked for cold milk we both got hot milk. My Son his wife and child then got their breakfast ...but had no cutlery to eat it with. After 10 min with the breakfast now luke warm I asked a waitress who then rushed to the computer to look at something then dissapeared. I then asked the lady who was seating the people she went off to the kitchen but by that time our waiter had arrived with them. My daughter-in-law was still asking for her missing toast..... it must have been a good 15 min or longer before my husband and my breakfasts arrived ... his poached eggs he ordered arrived fried , my flapjacks arrived without the honey.... when my husband complained about his eggs he was told the kitchen was battling.... i then waited yet again for honey. It was the worst service I have ever encountered and we eat out regulary. What was supposed to be a happy occasion turned out to be stressful and awful. Never again !!!!!!!!!</p>

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Replies (2)
LL
Linda L's update19 May 2017, 16:21
Reviewer Update

I phoned the Client Services and reported my complaint. They issued me with a complaint log Number to follow up if need be but no need to as the next day the Owner of the Franchise phoned me personally, appologised and asked us to return for another "Mothers day" breakfast . Its just nice to know they are prepared to listen.

LL
Linda L's update31 May 2017, 17:04
Reviewer Update

Just to say we were treated to a delightful breakfast with excellent service last Sunday .. thank you Terry who made sure we were well looked after. We will be back