1 reviews | Active since Jun 2016
"We don't do that"
<p>Ordered the following from Nozipho: Two portions avocado, Chips, Fresh Tomatoes, Baked Beans.</p> <p> </p> <p>Was informed that they don't do sides; would confirm with her manager. Returned stating that they definintely don't do sides. Then I asked to see the manager. Manager said that they don't know how to charge for it, not that they don't do it. I then produced slips from Harrismith M&B, Cape Town International M&B and King Shaka M&B showing the exact items above. Further, having had those exact sides at Watercrest before (on at least 4 occassions in the recent past) i produced a slip where I was charged for a Famous One breakfast. Someone clearly made a plan then.</p> <p> </p> <p>The Watercrest M&B needs a new manager. One that can make a plan. In fact, why don't M&B offer a standard breakfast menu item containing the above 'sides'. That way there'd be less confusion from the droid-like decision maker (a non-sequiter there!) employed as a manager. Amazing that several M&B's around the country can make the brand superb, but it takes one muppet with the inability to think to ***** it.</p>
So I received the order: 1 portion of avocado, 1 piece of fresh tomato, 1 tables**** of baked beans. Only the chips were correct. You'd think after the initial issues the manager would've checked the plates before delivery to the table. But no.
Don't attempt anything ordering different at M&B Watercrest, and don't complain. You'll get problems from the management.
So I received the order: 1 portion of avocado, 1 piece of fresh tomato, 1 tables**** of baked beans. Only the chips were correct. You'd think after the initial issues the manager would've checked the plates before delivery to the table. But no.
Don't attempt anything ordering different at M&B Watercrest, and don't complain. You'll get problems from the management.
Thank you very much for taking the time to report your experience with our Watercrest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Watercrest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Good day Dean
We would like to apologise for the incorrect standard response above, thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Good day Dean
We would like to apologise for the incorrect standard response above, thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care