MS
Michela S

1 reviews | Active since Jul 2015

13 Apr 2016, 15:28

Waitress by the name of Charity went extra mile

Last week I ordered a take away meal from Mugg & Bean @ The Square, Farrarmere. <br> The bill came to R107.95.<br> To my great dismay & embarrassment, when it came to paying the bill, my credit card was not going through. I did not have the full amount to pay the waitress in cash, I had R100 cash on me, and was exactly R7.95 short.<br> I told the waitress by the name of Charity that I would need to put something back and she kindly said to me it was OK, and I could bring the money to her the next day.<br> In other words, she would put in the difference herself, and trust me (a virtual stranger) to honour my word and come back with the difference in payment.<br> I know R7.95 (excl. tip) is not a lot of money, but to waiters and waitresses every cent counts and I sincerely feel that Charity displayed great generosity of spirit towards me in that situation.<br> I returned the next day with the difference in payment I owed plus a nice big tip to thank her.<br> People like Charity are few and far between, and I sincerely hope she is acknowledged & commended by Mugg & Bean management for being a star employee :)

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Replies (1)
Mugg And Bean
Mugg And Bean's reply14 Apr 2016, 08:52
Official
Hello MicDS@35,

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Farrarmere branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Mugg and Bean Customer Care