DK
Desivan K

1 reviews | Active since Aug 2014

03 Feb 2017, 13:00

Waiter Noxolo needs to learn customer service

<p>On Saturday 28 January, 2017 at around 13:00pm. we went to Mugg and Bean Richards bay, Broadwalk mall to have a meal, we walked in firstly no one came to fetch us from the door, and it was not busy at this time, we went up to find a seat only to find this useless waiter Noxolo behave rudley went asked if we can sit on a table that a customer was paying the bill, we even waited for the customer to leave, whilst waiting she sends another customer to sit at the table we wanted, now being very ebrassed we left and went to eat at spur</p> <p> </p> <p>Does Mugg and Bean treat paying customer this way, my child loves mugg and bean, and there was a great dissapointment on her face when we told her we are leaving, i am ****ed, i tried to call SBU the so called manager, he never answers, this shop is really showing bad customer service,</p> <p> </p> <p>I suggest a quality manager phone to disucuss</p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply06 Feb 2017, 13:16
Official

Thank you very much for taking the time to report your experience with our Richardsbay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Mugg & Bean Team