1 reviews | Active since Sept 2014
Waited over an hour for breakfast
We waited over an hour for breakfast on 26th September with no one coming to inform us that the grill was supposedly extremely busy. Meanwhile a man was seated and ordered after us and ate and was having coffee while we still have not received our food. Our 18 month old kept asking for his egg as he was so hungry and this was just disgusting as they could have at least brought him just an egg. Eventually when our food arrived half the order was cold as it was probably sitting there for a while and it seemed they had forgotten to place part of the order so that part was made before bringing our food. Even the garnish on my food was dried out as it had been sitting there a while. Needless to say we will not be patronage there again. Left without eating!
Thank you very much for taking the time to report your experience with our Blue route mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Blue route mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care