Vitality breach of client fairness at mugg n bean

Hi i have a vitality rewards thats linked to my medical aid and i have to monitor my fitness levels every day so i get rewards for vitality, i have used these rewards in the mugg n bean at illanga mall for the month of November 2019 but since the start of December 2019 up to date i am told the WIFI is offline and that the contract of the wifi has being shut down and they waiting for head office to reopen the account. I have to now travel from my place of work Which is at the ilanga mall to riverside mall or crossing centre just for a cup of coffee which is unfair for me as a client in which i come there to get coffee for my colleagues as well. This is not right and how long does it take to get connected to the internet for them to except vitality rewards again they can never answer this question? I will never go to this restaurant again ill give the rewards to other family members instead and just cancel my vitality if this continues as i have no use for this anymore.