dJ
daine J

1 reviews | Active since Jul 2013

28 Nov 2016, 14:40

Very poor management

<p>We went for breakfast yesterday (27/11/2016) at Mugg & Bean Somerset Mall. On arrival we were seated & given menu's.</p> <p> </p> <p>Once we were ready to order, I ordered the BBQ pulled pork & was told they don't have buns to make the mexican dishes on the menu. Now I needed more time to look at the menu. I chose a different dish.</p> <p> </p> <p>I ordered the bottomless refreshing berry drink & was tld it was out of stock. My wife ordered the Peach Ice-tea & was told that it was out of stock.</p> <p> </p> <p>At that point we called the manager who gave pethatic nonsense excuses and shifting blame to the owners for being cheap and concerned about spening money, which has got nothing to do with me.</p> <p> </p> <p>Then we left to go eat elsewhere because this place is a waste of time.</p> <p> </p> <p> We will never go there again.</p> <p> </p> <p> </p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply29 Nov 2016, 16:37
Official

Thank you very much for taking the time to report your experience with our Somerset Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean

Customer Care:

Best regards,