RM
Refilwe M
1 reviews | Active since Oct 2014
01 Mar 2016, 18:07
Very bad service at Mugg and Bean
The cashier at Mugg and Bean was very rude. We were buying lunch for a group of people and asked to pay separately. The cashier said she had already rung the sale and we would have to pay the whole amount. We asked her to simply reverse it so that we could pay separately. This seemed to confuse her and she said she cant do it. She then went on to give a bad attitude, didn't want to separate the sale. Went on to scream at us. I have never seen such a thing in my life. This needs to be addressed.
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Mugg And Bean's replyOfficial
02 Mar 2016, 10:56Hello Thearts1,
Thank you very much for taking the time to report your experience with our Sandton - Total Garage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Sandton - Total Garage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply02 Mar 2016, 10:56
Official
Hello Thearts1,
Thank you very much for taking the time to report your experience with our Sandton - Total Garage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Sandton - Total Garage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care