CC
Charl-Louis Cronje
1 reviews | Active since Feb 2012
27 Jun 2015, 13:32
Very bad service and bad management
We were waiting to be seated by a waitron at Mugg and Bean Fourways mall. We engaged a waitron and she were looking for a place to seat us when another waitron took people behind us in the que and seated them before us. We ended up without a table after spending a considerable amount of time in the que. The manager didnt even apologise and only said \ You must wait until a table pays".We where loyal costumers of Mugg and Bean but will not return to your franchise ever again. We will also encourage our family (which stretches to the UK"
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Mugg And Bean's replyOfficial
30 Jun 2015, 14:40Hello Charl-Louis,
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply30 Jun 2015, 14:40
Official
Hello Charl-Louis,
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Fourways Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care