Use of Old Oil

<p>I took my wife for her birthday to Mugg & Bean, V&A Waterfront branch last Thursday evening. My wife ordered a crumbed chicken fillet meal and i had buffalo wing meal. We are very easy and understanding customers, but my wife just simply had to send her meal back after her first attempt to cut through the chicken, as it was so dry and tough that she had no other option. When the waitron was informed she said she first has to speak to the manager regarding our complaint. This in itself is totally unacceptable. The manager then came and argued with us that this is standard for Mugg & Bean. After we had to convince the manager that me wife will not accept this standard, she finally had the meal redone. This meal was even worste. We left there with my wife only eating the salads that came with the meal, but she couldn't eat any of the crumbed chicken. What i know is that this might have been our last time visiting the V&A Waterfront branch. Terrible service and i have failed to mention that the chicken tasted like oil that was used way too many times. It had a terrible overused, burned cooking oil taste to it. My buffalo wings was okay, but i couldn't finish it, because of that same overused, burned oil taste. My meal was not a big meal and yet i didn't finish my meal due to my body rejecting it. I started feeling sick because of the bad oil taste. </p> <p> </p> <p>We've been to this Mugg & Bean before, but only for coffee and cake. We usaully visit the Constantia branch, which we have never had any issues with. </p> <p> </p> <p>Please sort out your management, waitrons and freshness of food at V&A Waterfront brach. </p>