Unprofessional service - Poor quality food.

The worst experience ever. Went with my wife to M&B Rosebank Mall. We have ordered a big pot of tea, chocolate cake slice and a ****in. As the usual, I told the guy serving us "precisely" what to do and what we need. The service was beyond the levels of pathetic and poor. The person was not even trained to write an order, to check and to do the right job. Even I clearly asked for the ****in to be served with the sides (cheese, jam and butter), he brought the plate with partially warmer ****in, no sides. When I asked him to to so, he went and came back with tiny (take-away) small jam and cheap plastic butter. I've asked him, and later one of the lady workers why such sides been served this way since it's always served in a mini-glass dish? They looked at me and played the (well sir this is how we always do it). Big fat lie. I've been to more than 6 different M&B places over the past 3 weeks and I've never seen such UNDER-REPRESENTED style from a name that I always considered a name to trust. I am not angry because the young man wasn't trained to serve people but the counter-attack and the lack of professional and civilized communications with customers the two ladies had shown was a sign for me that M&B is joining the "Shoprite" quality club. Hopefully this is gonna be the last day to use M&B (the one that I seldom considered a second office).

Prof. Irhuma