Unprofessional Conduct

<p>I was at Mugg and Bean Farrarmere Sunday 10 Jan 2017, I was helped by a lady named Blessing. She brought the wrong order to my son, I then told her it was not what we ordered just to make sure we will be billed correctly, she was rude and aggressive and clicked het tongue, I told her to call the manager, she just walked back to the order counter and started discussing me with the other waiters and kitchen staff. They all commented and looked at me, I then told her again that I want the manager, only then did she call the manager. The manager came to the table, I explained what happened in front of the waiteress. He then said sorry took my number and said he will escalate it to the owner and that the owner will phone me, that never happened as clearly service and proffesionalism is not part of Mugg and Bean policy, and it is standard procedure for waiters to discuss clients among themselves as they are very certain nothing will happen even if there is a formal complaint. It seems the manager is not in control of the store....</p>