Unprepared

Im a frequent patron of mug and bean; however on Saturday my mother and I went to the mug and bean at the table bay mall. We were seated and after 15 minutes and me asking a waiter we were brought menus. It too another few minutes to take the order. I was most disappointed with the food , a larger dry and rock hard slice of toast with a pouched egg which was not made to my request. The other slice of toast had a thin layer of guacamole. This was advertised as avo. Not what I expected. Then when i asked for black pepper I got a sealed jar with wrapping. I asked for the bill and again waiting I proceeded to the check out area. I mentioned to the manager my disappointment in the service and the food but di dnt seem to be concerned. The restaurant was busy. However being a new mall and festive season they should have been better prepared. I definitely will not be going to that mug and bean again. Thank you Helen Belford