Unpleasant Experience at the King Shaka Airport Mugg & Bean Cafe

I would like to share our unpleasant experience at the Mugg & Bean Airside Domestic Departure Branch at King Shaka Airport on 24th May 2025.

Firstly, we had to wait for more than half an hour for our order. The Waiter brought my Wife’s Tea and my Cappuccino first, long before the food. I kept on asking the Waiter what’s happening to our order and he repeatedly said “in 2 minutes time”. When the food did arrive, our “hot” drinks were gone “cold”. The fillings in my Baguette were ice cold, suffice to say the baguette was cold and as hard as a rock. My Wife’s Toasted Cheese Sandwich was burnt.

We both only ate half our portions, had we not been starving, we would have not eaten the other halves. The R290 that I paid for the food was worth a few cents.

I told the waiter that we were very disappointed with our first experience at the new Mugg and Bean outlet. He apologised for the long wait, saying that he had to “beg them” to make my Baguette. We regularly ate at the previous Figo Cafe and I wish that Cafe could come back!!

I would love to say that I will never set foot in that Branch again, but unfortunately due to the “Halaal” requirements, our options are limited. However, we will try and avoid eating there in future as far as we possibly can. I will also inform my Family and Friends of the unpleasant experience we had at the KS Airport Mugg and Bean. I filed a Complaint with Mugg & Bean, but apart from requesting my contact details and which Branch this occurred at, they have ignored me completely!!