MT
Molopyane T

1 reviews | Active since Mar 2019

08 Jun 2019, 07:29

Unhappy customer on the 7th of June

I am truly saddened by the way I got treated at Mugg & Bean in Haartebeesportdam Village mall

I was rushed to go because they were closed. I ask first what time they are closing and was yo that at 19hr At 18:39 i was told by a waiter to settle the bill and leave quickly Not even to order what i wanted. There was a table next to us of 4 white people. They were not told anything and was served what they wanted.

At 18:39 i was told that i couldn't order anything anymore. I just wanted a slice of cake and ????

The only time I was treated well was when the manager was around. I still remember i came around 18:15 and was served well I ordered cake at almost 20hr

I left the restaurant with a heavy heart because of the treatment

I was this late being u had to travel all the way from work. I would never idle and waste time just to pitch at the last hour

I uphold mugg and bean for their food and service. Please make sure the stuff is consistent with the excellent service What happened last night is absolutely wrong. He knows himself ????????

0
Replies (1)
Mugg And Bean
Mugg And Bean's reply10 Jun 2019, 11:10
Official
Hi Molopyane
 
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Mugg & Bean Team 
Customer Care Line: ***