UNACCEPTABLE SERVICE

<p>I am writing to air my complaints about the very poor service that I received at your restaurant, MUGG & BEAN -V & A on the 10th of July in regards to the staff's attitude and lack of communication which have spoiled our high expectations of your restaurant and eventually spoiled the evening for my friends and myself.</p> <p> </p> <p>1) When we have ordered they took long to help us at the door.</p> <p>2) When one of the guests ordered water they were unable to give us lemon.</p> <p>3) The waiter took forever to just bring a glass of water and ice.</p> <p>4) The hot chocolate we ordered did not look at all like it was on the picture - it also only filled HALF of the jug</p> <p>5) We got straws after some of our drinks was almost finished</p> <p>6) When we asked for a takeout the waiter took forever and a day to bring the take-away box and didn’t even bother putting it in a mug and bean bag... after all we were told they are not allowed to give us a brown bag to put it in SINCE WHEN???</p> <p> </p> <p>This is the least I expected from the V&A store and is UNACCEPTABLE bad service that we received from you guys... I am also afraid to say they we got a perception that the way you are treated all depends on your skin colour and appearance which is a bad perception we get from your branch.</p> <p> </p> <p>I would like to receive a response from this review!</p> <p> </p> <p>Kind Regards</p> <p>Toni Williams</p>