uMhlanga Sands - Very Bad Service - Dumbstruck!!

I am appalled by the service that I got from the uMhlanga Sands branch. I have gone there 3 times in the last 3 weeks, and every time it is the same or worse. The first time, I went there to work, I sat there for 30 minutes working, and not a single waiter/manager came to me to offer me a menu. I then got up and walked out. The waiter shouted goodbye from the other side. (No service, but goodbye? Wow, they obviously don't want customers there) The 2nd time I was there the same thing happened, but eventually got served a coffee, then did not see a waiter again for the next 30 minutes to take my food order. I then paid went to pay at the till and left. Yesterday, we were a group of people. We waited almost 25 minutes, then called 4 different waiters -each one said they would bring us menus, but they just turned around and walked away, and they did not come back with menus. All of them completely ignored us. (I was speechless) We sat there for another 15-25 minutes before we got someone to respond and help us (after we put up a bit of unhappiness). We also had problems with the Manager's attitude towards us, asking for help he gave us a bad look and attitude. I have never been so badly treated as a customer at any other Mugg & Bean and we always use them for all our breakfast/coffee meetings. So we spend a lot of money there all the time. Cannot believe this branch is so bad. It is where a lot of national and international people go on holiday/business... surely their service should be top notch. I would NEVER recommend anyone to go there. They need new management and staff that actually care about their paying customers and service. Wow!!