1 reviews | Active since Dec 2017
Total Garage mugg and bean
The manager has no managerial s****s. I ordered a Caribbean mocha they made me a hot chocolate. Instead of that useless manager apologizing he insisted that is was a Caribbean mocha as if to say I don’t know what I’m drinking. They took my order and made me wait over 10 minutes because the manager was more interested in chatting away with his friends from the garage and they gave me the wrong thing. As I left the garage I noticed that my cup had a leak and th drink leaked all over me and my car. I will never go back there. The service was horrid. Mugg and bean should employ people who know what they are doing because the fools that work there currently know jack ****!
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***