Toasties with plastics-is this why we pay so much

I stopped at the Mugg n Bean Montrose in late August this year. Had a toastie and found a massively piece of plastic in the sandwich. I have since then emailed them, given a google review and posted this on Facebook. They have not reached out once to apologise for this. South Africans need to demand better service from the food industry. It is pathetic and absolute disgusting that they would not reach out to find some sort of resolve. I have pictures and receipts!! Why should we settle for such poor service when you pay almost R80 bucks on a toastie!! This is unfair and as a consumer it totally violates my rights!! #saynotobadservice