pA
philip A
1 reviews | Active since Feb 2015
16 Feb 2015, 12:36
time taken
Approached front desk at 12.38, was not asked where we would lime to be seated, when requesting to be seated elsewhere, it was a problem. We then seated ourselves es. It took us to speak to 2 people in black as we had waited for 11min for a waiter. It got worse as we had to wait a further 28min to get our meal. We did speak the person who had seated us, she did apologise! We were very disappointed as we really do not get from all the other m@b's, thank you!
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Mugg And Bean's replyOfficial
16 Feb 2015, 15:35Hello pganders1953,
Thank you very much for taking the time to report your experience with our V and A Waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our V and A Waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply16 Feb 2015, 15:35
Official
Hello pganders1953,
Thank you very much for taking the time to report your experience with our V and A Waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our V and A Waterfront branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,