1 reviews | Active since Sept 2012
They let a family go hungry
<p>I never had a bad experience with mugg and beans service nor food, Until today 28 Aug 2016. I thought my family would enjoy a nice Sunday breakfast at Clearwater mall. And what better place to have it then at reputable Mugg and bean. Man what a **** experience!. We were greeted with a warm welcome but that's about it. We waited an hour for food after placing the order. And till now still has not received it. We have called for the bill and will take our hunger elsewhere. The service is so **** people are getting up to fetch there own cutlery. People are sending food back to be warmed up after waiting for days to receive it in the first place anyway.. there is a gentleman waiting to be seated for for the past 10 min. I told him not to bother so we all walked away from the shop in hunger.</p>
Thank you very much for taking the time to report your experience with our Clearwater Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Clearwater Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Hi Mugg and Bean Customer Care team.
It has been 8 months since my family and I have been promised a voucher to compensate for our experience mentioned above. It seems as though a new problem as risen where the Mugg and Bean team does not keep to their word. Please don’t get me wrong, it is not the voucher that I am after but integrity of the service.
It is sad to say that, this is may be one the reasons why my family and I have not been the any store since and we have found another to be our regular.
Hi Mugg and Bean Customer Care team.
It has been 8 months since my family and I have been promised a voucher to compensate for our experience mentioned above. It seems as though a new problem as risen where the Mugg and Bean team does not keep to their word. Please don’t get me wrong, it is not the voucher that I am after but integrity of the service.
It is sad to say that, this is may be one the reasons why my family and I have not been the any store since and we have found another to be our regular.